Clothing & Gifts

All return items must be accompanied by a Return Form

Merchandise returned for exchange or refund will receive our prompt attention. When returning merchandise, please use the return form enclosed with your order and send to:

USC Catalog Department
3401 S. Grand Avenue
Los Angeles, CA  90007

(800) 447-8620
(800) 648-6388 fax
www.uscbookstore.com

For your protection, we recommend UPS. Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically you can only make a change to your order within 24 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be granted.

If your order has not yet been shipped, please contact us to notify us of you change request, or call us at (800) 447-8620 and we will be happy to assist you. Once your order is placed, you cannot add additional items to your order. A new order would have to be placed with the new items. Of course! Just give us a call at (800) 447-8620 or contact us to tell us what you are looking for. A customer service representative will be happy to assist you. If a size is not available, it is most commonly out of stock and discontinued. If necessary, please send us an email or call us at (800) 447-8620. A customer service representative will be happy to assist you. Yes, but you will have to call us at (800) 447-8620 to place your order, or use the mail-in order form included in your catalog.
If for any reason, you are not completely satisfied with your order, simply complete the Return Form included with your shipment and mail back to us. Upon receipt of your return, we will credit the items to the credit card you used to place the order. Please note that shipping charges are not refundable. If we receive your order by 1:00pm PST, it will be processed and shipped the same day, provided we have the item in stock. Due to the high volume of orders we receive during football and holiday seasons, please be advised that our policy allows up to 1-3 business days before your order may be shipped out. You will be notified via email when your order is shipped. Please review and use the following delivery time frame guidelines below to help determine when your order should arrive. Please note that our policy allows for 2 business days to process your order during peak holiday periods.

Standard Ground: After your order is shipped out, you should receive your order within 3-10 business days.
2nd day: After your order is shipped out, you should receive your order within 2 business days.
Overnight: After your order is shipped out, you should receive your order within one business day (overnight), provided you placed your order by 1:00pm PST on a business day. Please be advised that you can only cancel your order if it has not yet been shipped out.

If you have received an email stating that your order has already been shipped, the only way to cancel your order would be to refuse the package upon delivery. When the store receives the package returned and unopened, they will request the amount be credited back to the credit card you used to place the original purchase. Your shipping charges will not be credited.

If your order has not yet been shipped out, please send us an email by using the contact us form and selecting the subject line Cancel Order. This will help us better track your email inquiry and ensure you will get a quicker response to your cancellation request. You will be notified by a series of emails indicating when your order was received, shipped, backordered, or cancelled, provided that an accurate email address was given.